TERMS & CONDITIONS
CUSTOMER CARE
At Velvet & Vow, our relationship with you begins long before you receive your package and continues long after. Our dedicated Customer Care team is committed to ensuring your journey with us is as seamless as the products we provide.
Whether you need expert advice on selecting the right skincare regimen, assistance with tracking an order, or have questions about our latest innovations, we are here to help. We honor our "Vow" to your satisfaction by providing personalized, attentive support. Your peace of mind is our priority.
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Contact Us: Our team is available Monday through Friday to assist you via email, Instagram or Snapchat!
PRIVACY & SAFETY
We believe that true beauty cannot exist without integrity. Your privacy and the safety of your personal data are central to our brand’s promise. Velvet & Vow utilizes industry-leading SSL encryption technology and secure payment gateways to ensure that every transaction is 100% protected.
We are committed to total transparency, your personal information is used solely to enhance your shopping experience and will never be shared or sold to third parties. We treat your data with the same care and respect that we apply to our product formulations with precision, security, and your best interests at heart.
WHOLESALE INQUIRIES
Are you interested in bringing the Velvet & Vow standard to your boutique, salon, or professional practice? We are always looking to partner with retailers and aesthetics professionals who share our passion for high-performance beauty and uncompromising luxury.
We offer competitive wholesale pricing, marketing support, and early access to our newest product launches for our authorized partners. If you believe your business aligns with our values of elegance and innovation, we would love to hear from you.
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Become a Partner: Please contact our wholesale department at velvetnvow@gmail.com with your business details and location to receive our current digital catalog and partnership requirements.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL